Heidi Milch, LMSW

Executive Director

Heidi Milch, LMSW, the founding and current Executive Director of CCNY (and its sister company, PIE Analytics) has spent more than 20 years helping community health and human service organizations grow and thrive through advanced analytics, technology implementation, process and quality improvement, and grant management.

With deep knowledge and unmatched expertise in organizational leadership and program development, Heidi and CCNY have helped a variety of value-based care systems effectively demonstrate the profound impact they have on the in-need populations they serve. Through Heidi’s management, CCNY has become a leader in performance measurement and quality improvement for behavioral health and human services.

Heidi has directed CCNY for over a decade, growing the organization more than seven-fold during that time. Prior to that, Heidi was Vice President of Program Development for Gateway-Longview services. A Buffalo native, Heidi received her BA from American University in Washington DC before returning home to earn a Master of Social Work from SUNY Buffalo. Heidi has also been published in various industry journals and is a certified Sigma Six Black Belt holder.

Heidi’s passion for innovation in the field of analytics and ability to design programs that reshape the way health and human service organizations serve communities in needs comes as no surprise. That dedication to improving the human condition runs in Heidi’s family; her father, Dr. Robert A. Milch, MD, is an internationally-recognized leader in palliative care.

Education + Certifications

Master of Social Work
State University of New York at Buffalo

Bachelor of Arts
The American University

Developing Sustainable Organizations Certificate Program
State University of New York at Buffalo

Not-for-Profit Management Development Program
Harvard Business School Club of Buffalo

Organizational Complexity Certificate Program

Team Building Certificate Program,
State University of New York at Buffalo

Sigma Six Black Belt Course,
State University of New York at Buffalo

Sigma Six Green Belt Certification,
State University of New York at Buffalo

Health Leadership Fellows Program,
Health Foundation of Western and Central New York


Armstrong, Mary, Milch, H., Curtis, P. & Endress,P. A Business Model for Managing System Change Through Strategic Financing and Performance Indicators: A Case Study. American Journal of Community Psychology, March 2012. 

Kazi, M. A. F., Pagkos, B., & Milch, H. Realist evaluation in practice: A wraparound example of social work evidence-based practice and evaluation. [Electronic Version]. Research on Social Work Practice, January 2011.

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